FAQ – Quick Answers for Skin Care Tools Users

Here you’ll find answers to the most common questions about using and maintaining your Skin Care Tools device.
If you can’t find what you’re looking for, feel free to contact us through the Support Toolkit.

💡 1. Product Usage

Q: How often should I use my cleansing or massage device?
A: 1–2 times per day depending on your skin type. Sensitive skin is recommended to use once daily in the evening.

Q: Can I use it while applying my facial cleanser?
A: Yes! Lather the cleanser in your hands first, then gently massage your face using the device.

⚡ 2. Charging & Power

Q: Is the device waterproof?
A: Yes, it’s rated IPX7, which means it’s water-resistant and safe to use in the shower, but not suitable for long submersion.

Q: How long does a full charge last?
A: Typically, 20–30 uses per charge. Recharge when the LED indicator starts blinking.

Q: How will I know when it’s fully charged?
A: The light will turn from red to green when the device is fully charged.

🧴 3. Cleaning & Maintenance

Q: How should I clean my device?
A: Rinse it under clean water after each use. Avoid alcohol or harsh cleaning agents. Dry gently with a soft cloth.

Q: How often should I replace the brush or massage head?
A: Every 3–6 months, depending on usage frequency.

🛡️ 4. Warranty & Support

Q: My device isn’t working. What should I do?
A:

• Check the battery and charging cable.
• If the issue persists, please contact our Support Toolkit for service assistance.

Q: How do I send my product for warranty service?
A: Submit a support form on our Support Toolkit page and include your purchase receipt when shipping the device.

🛍️ 5. Orders & Shipping

Q: Where can I buy authentic Skin Care Tools products?
A: You can shop directly from our Official Store or at authorized retailers.

Q: How long will shipping take?
A: Usually 2–5 business days, depending on your location.

📩 Still need help?

👉 Contact our support team – we’re happy to assist you anytime!